Whilst every effort is taken to ensure all items in the store are always in stock, occasionally some items will be temporarily out of supply.
Occasionally if a particular product is in high demand we will need to re-order from our suppliers. If this is the case then the number of days that this process will take will be quoted on the product details page. For example "Available within 7 days"
If an item is out of stock on our web site, and we cannot get any more stock, we will generally remove the item from sale. However, if there is an item you are really trying to get hold of, email us at Customer Services with the details of the item you wish to purchase and we will do our best to try and get it for you.
Although we try to get all our orders despatched on the day of order, this may not always be possible, for the following reasons:
- Products on Pre-Order or Products that are not in stock at the time of ordering
- Credit Card Checks - sometimes we may need to make additional checks on your credit card
- Shirts with additional name, numbering and badges added may take an extra few days to despatch.
Please note that once a name and squad number have been printed on the shirt, unless the shirt is faulty we cannot provide a refund or exchange the shirt even if that player subsequently leaves the club or his squad number changes during his career at the respective club.
Please note: The products illustrated on this web site are as seen. The reproduction of colours is as accurate as photographic and computing processes will allow. Aston Villa Direct accept no responsibility for variances in colour or style due to the settings on the users monitor.
Aston Villa Direct reserve the right to alter without notice or prior warning, prices of products and conditions of sale.